pigfarmer
tall, thin, irritable
I buy Kohler faucets and toilets exclusively. They are not the cheapest but they have outstanding customer service.
I've called them a couple of times and they keep my info on file. Our water is a bit in the hard side and the lime scale/mineral buildup can be a real pain in the shorts sometimes. They sent me cartridges for my two-handle bathroom faucet a couple of years ago. Free. We have a single handle shower-only unit and that's developed the same issues. Took it all apart and cleaned it to little effect (distinctly un-fun). Called them and they are sending me about $100 worth of parts. Free.
Those cartridges and mixing valves can be damned pricey and they are failing because of time and the water we have. No fault of the manufacturer. They can see that sending parts is an easy way to engender customer loyalty - which they have done with me in spades.
Try calling Ford or Tesla or Nissan up and asking for free parts because something wore out.
I've called them a couple of times and they keep my info on file. Our water is a bit in the hard side and the lime scale/mineral buildup can be a real pain in the shorts sometimes. They sent me cartridges for my two-handle bathroom faucet a couple of years ago. Free. We have a single handle shower-only unit and that's developed the same issues. Took it all apart and cleaned it to little effect (distinctly un-fun). Called them and they are sending me about $100 worth of parts. Free.
Those cartridges and mixing valves can be damned pricey and they are failing because of time and the water we have. No fault of the manufacturer. They can see that sending parts is an easy way to engender customer loyalty - which they have done with me in spades.
Try calling Ford or Tesla or Nissan up and asking for free parts because something wore out.